Technical support for the COMS software is provided by security-cleared personnel. The Halifax Group is able to upgrade, modify and increase the hardware security of the software to make the product more agency-specific. The Halifax Group includes these benefits with the COMS software to help the product work best for each customer. Security is another major strength of COMS; it incorporates secure e-mail by encrypting transmission. COMS uses a web interface, so any computer with a web browser can be set up to run this software. COAD software does not link to any other system or software for retrieval or export of database information; therefore, the system is secure and currently operates in a top secret encrypted environment. All files and records are securely maintained in a single repository on the server. COMS is so secure, it can even operate over the Internet.

The key features are listed below:

  • Secure central storage of human source records, including intelligence debriefing and performance and reliability history.
  • Database of other covert investigations along with skill sets, expertise levels and specific training.
  • Instant access to crime-specific intelligence sources.
  • Integrated approach to the agency's intelligence sharing.
  • Real time integrated sharing of intelligence reports.
  • Direct access to digital photographs, video and audio records.
  • Budget audit trails and annual budget forecasting capabilities.
  • Performance indicators of unit and individual officer's activities.
  • Record of covert investigators operational case-specific assessments.
  • Virtual Private Network options ranging from one user to multiple users at satellite locations.
  • Security protection to the top secret level.
  • User Guide (including screen captures and process descriptions).
  • Help files.

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